Privacy Policy

Privacy Policy

Privacy Policy


1. Introduction

RedSky Leadership Development Limited respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use, store and protect your personal information when you:

  • visit our website;

  • contact us through our website, by email or by telephone;

  • subscribe to our newsletter or marketing communications;

  • enquire about or purchase our services; or

  • otherwise interact with us.

It also explains your rights under applicable UK data protection law.

2. Who we are

RedSky Leadership Development Limited is the data controller responsible for the personal information described in this privacy policy.

Our details are:

Company name: RedSky Leadership Development Limited
Company number: 16215442
Registered office: Fairway House, Links Business Park, St Mellons, Cardiff, Wales, CF3 0LT
Website: www.redskyleadership.co.uk
Email: hello@redskyleadership.co.uk
Telephone: 033 00 88 11 17

When this policy refers to “RedSky”, “we”, “us” or “our”, it means RedSky Leadership Development Limited.

3. Personal information we collect

The information we collect depends on how you interact with us.

Contact and enquiry information

When you contact us or submit an enquiry through our website, we may collect:

  • your name;

  • your email address;

  • your telephone number, where provided;

  • the name of your organisation;

  • your job title or position;

  • the contents of your message or enquiry;

  • information about the services in which you are interested; and

  • any other information you choose to provide.

Please do not include unnecessary sensitive or confidential personal information in a general website enquiry.

Newsletter and marketing information

When you subscribe to our newsletter or ask to receive updates, we may collect:

  • your name;

  • your email address;

  • your organisation;

  • your communication preferences;

  • the date, time and method by which you provided consent;

  • information about whether our emails have been opened; and

  • information about links clicked within our communications.

Website and technical information

When you use our website, we or our service providers may collect information including:

  • your IP address;

  • browser type and version;

  • device type and operating system;

  • approximate geographic location;

  • referring website or search engine;

  • pages visited;

  • the date and time of your visit;

  • the length of time spent on pages;

  • links and buttons clicked; and

  • cookie identifiers or similar technical information.

Some of this information is collected through cookies and similar technologies.

Client and business relationship information

If you or your organisation engage us to provide services, we may also collect:

  • business contact information;

  • details of our communications with you;

  • contractual and billing information;

  • records relating to services provided;

  • attendance and programme information;

  • feedback and evaluation responses; and

  • information reasonably required to manage our working relationship.

Where our services involve coaching, leadership diagnostics, assessments or development programmes, further privacy information may be provided separately where appropriate.

4. How we collect personal information

We may collect personal information:

  • directly from you when you complete a form, contact us or subscribe to communications;

  • during conversations, meetings or correspondence with you;

  • from the organisation for which you work;

  • through cookies, analytics tools and similar website technologies;

  • through professional networking platforms or publicly available business sources; and

  • from service providers or business partners where it is lawful for them to provide the information to us.

5. How and why we use your information

We only use personal information where we have a lawful reason to do so.

Responding to enquiries

We use your information to:

  • respond to questions and enquiries;

  • arrange meetings or telephone calls;

  • provide information about our services;

  • prepare proposals or quotations; and

  • take steps towards entering into a contract with you or your organisation.

Our lawful bases are taking steps at your request before entering into a contract and our legitimate interests in responding to enquiries and developing our business.

Providing our services

We may use your information to:

  • provide leadership development, coaching, diagnostics, training and related services;

  • manage bookings and programme attendance;

  • communicate with clients and participants;

  • administer contracts;

  • issue invoices and process payments;

  • evaluate and improve our services; and

  • maintain appropriate business records.

Our lawful bases are the performance of a contract, our legitimate business interests and compliance with our legal obligations.

Sending newsletters and marketing communications

Where you have subscribed or otherwise given permission, we may use your information to send:

  • newsletters;

  • leadership insights and resources;

  • information about programmes and events;

  • updates about RedSky; and

  • information about relevant services.

We generally rely on your consent when you subscribe through the website.

You can unsubscribe at any time by:

Withdrawing consent will not affect the lawfulness of any processing carried out before consent was withdrawn.

Operating and improving our website

We may use website and technical information to:

  • operate and maintain the website;

  • understand how visitors use the website;

  • improve website content and performance;

  • identify technical problems;

  • measure the effectiveness of our communications; and

  • protect the website against fraud, misuse and security threats.

We rely on our legitimate interests for strictly necessary website operation and security.

Where consent is legally required for analytics or other non-essential cookies, we will rely on your consent.

Complying with legal obligations

We may use or disclose information where necessary to:

  • comply with legal, accounting or tax requirements;

  • respond to lawful requests from courts, regulators or public authorities;

  • establish, exercise or defend legal claims; and

  • prevent or investigate fraud, misuse or unlawful activity.

Our lawful basis is compliance with a legal obligation or our legitimate interests in protecting our business and legal rights.

6. Cookies and analytics

Cookies are small files placed on your device when you visit a website. Similar technologies may also be used to store or access information on your device.

Our website may use the following categories of cookies.

Strictly necessary cookies

These cookies are required for the website to function properly. They may support functions such as:

  • website security;

  • network management;

  • form operation;

  • load balancing; and

  • remembering your privacy choices.

Strictly necessary cookies cannot usually be disabled through our cookie controls.

Analytics cookies

Analytics cookies help us understand how visitors use the website. They may provide information about:

  • the pages people visit;

  • how long visitors spend on the website;

  • how visitors arrived at the website;

  • which devices and browsers are used; and

  • whether visitors encounter errors.

We currently use:

GOOGLE ANALYTICS 4

Analytics cookies should only be activated after you have provided consent where consent is required.

Marketing and communication cookies

We may use cookies or tracking technologies connected with email newsletters, embedded content or marketing campaigns.

Our newsletter and email marketing provider is:

MAILERLITE

These technologies may record whether an email was opened or whether a link within it was selected.

Managing your cookie choices

When you first visit our website, you may be given the opportunity to accept, reject or manage non-essential cookies.

You can change your preferences through our cookie settings, where available. You can also control cookies through your browser settings.

Blocking some cookies may affect the operation or appearance of parts of the website.

7. Who we share personal information with

We may share personal information with trusted organisations that help us operate our business, including:

  • website hosting and website infrastructure providers, including Framer;

  • website form and email delivery providers;

  • analytics providers;

  • newsletter and email marketing providers;

  • customer relationship management systems;

  • cloud storage and IT support providers;

  • accountants, lawyers, insurers and professional advisers;

  • consultants, trainers and associates involved in delivering our services;

  • payment and banking providers, where applicable; and

  • regulators, courts, law enforcement agencies or public authorities where legally required.

We only share information where it is reasonably necessary and lawful.

Where another organisation processes personal information on our behalf, we require it to protect the information and use it only in accordance with our instructions and applicable law.

We may also disclose information in connection with a restructuring, sale, merger or transfer of all or part of our business, provided appropriate protections are put in place.

8. International transfers

Some of our technology and service providers may store or process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate level of protection is in place.

This may include relying on:

  • a UK adequacy decision;

  • the UK International Data Transfer Agreement;

  • an approved UK addendum to standard contractual clauses; or

  • another lawful transfer safeguard.

You may contact us for further information about the safeguards used for international transfers affecting your information.

9. How long we keep personal information

We do not keep personal information for longer than reasonably necessary.

Our usual retention periods are: 24 Months

General enquiries

We will normally retain general enquiry information for up to 24 months after our last meaningful communication with you, unless the enquiry develops into a client relationship or there is another reason to retain it.

Newsletter information

We will retain your newsletter subscription information until you unsubscribe or we stop providing the newsletter.

After you unsubscribe, we may retain limited information on a suppression list so that we can respect your request not to receive further marketing.

Client and contractual records

We will normally retain core client, contractual, invoicing and financial records for up to six years after the end of the relevant relationship, unless a longer or shorter period is legally required.

Analytics information

Analytics information will be retained in accordance with our selected analytics provider’s settings.

Our current analytics retention period is:

24 Months

We may retain information for longer where necessary to deal with a complaint, legal claim, regulatory enquiry or suspected unlawful activity.

10. How we protect your information

We use reasonable technical and organisational safeguards designed to protect personal information against:

  • unauthorised access;

  • accidental loss;

  • alteration;

  • disclosure;

  • destruction; and

  • misuse.

These measures may include access controls, password protection, secure cloud services, restricted staff access and appropriate arrangements with our service providers.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

11. Your data protection rights

Depending on the circumstances, you may have the right to:

Access your information

You can ask us for confirmation that we process your personal information and request a copy of the information we hold.

Correct inaccurate information

You can ask us to correct information that is inaccurate or complete information that is incomplete.

Request deletion

You can ask us to delete your personal information in certain circumstances.

This right does not apply where we have a lawful reason or legal obligation to retain the information.

Restrict processing

You can ask us to restrict the way we use your information in certain circumstances.

Object to processing

You can object to processing based on our legitimate interests.

You have an absolute right to object to your personal information being used for direct marketing.

Data portability

In certain circumstances, you can ask us to provide information you gave us in a structured, commonly used and machine-readable format or transfer it to another organisation.

Withdraw consent

Where we rely on consent, you can withdraw that consent at any time.

Complain

You have the right to complain if you are concerned about how we have used your personal information.

To exercise any of these rights, contact:

Email: hello@redskyleadership.co.uk
Address: RedSky Leadership Development Limited, Fairway House, Links Business Park, St Mellons, Cardiff, Wales, CF3 0LT

We may need to request information to confirm your identity before responding.

12. Complaints to the Information Commissioner

We would appreciate the opportunity to address any concerns directly.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Further information is available on the Information Commissioner’s Office website.

13. Children’s information

Our website and services are primarily intended for businesses and adult professionals.

We do not knowingly use the website to collect personal information directly from children.

If you believe that a child has provided personal information to us through the website, please contact us so that we can investigate and take appropriate action.

14. Third-party websites

Our website may include links to websites, social media platforms or services operated by other organisations.

We are not responsible for the privacy practices, security or content of third-party websites. You should read the privacy information provided by those organisations before supplying personal information.

15. Changes to this privacy policy

We may update this privacy policy from time to time to reflect:

  • changes to our services;

  • changes to the technology we use;

  • changes to our data-processing activities; or

  • legal or regulatory developments.

The latest version will be published on this page with the updated date shown at the top.

16. Contact us

For questions about this privacy policy or how we handle personal information, contact:

RedSky Leadership Development Limited

Fairway House
Links Business Park
St Mellons
Cardiff
Wales
CF3 0LT

Email: hello@redskyleadership.co.uk
Telephone: 033 00 88 11 17